Terms of Service

VPNEat provides cross-border access and network acceleration subscriptions, with coverage in 90+ countries and 230+ routes. Windows / macOS / iOS / Android / Linux are supported. Available routes, eligibility to obtain clients, and subscription status are shown in the user panel.

This service provides network connectivity only. It does not include memberships, content licenses, or account permissions for third-party websites or apps. Access to a particular service also depends on its regional policies, account status, and network conditions. A successful route connection does not guarantee that third-party features will always be available.

No email address is required; sign up with a username and password. Keep your account password, subscription link, and local configurations secure. If credentials are exposed or used unexpectedly, change your password promptly and submit a support ticket. Avoid sharing the affected information further.

There is no limit on the number of devices connected at the same time, but subscriptions are for the account holder's personal use only. Do not resell, rent out, or publicly post a subscription, share your account or subscription link with others, or provide paid relay access through a proxy gateway. An unlimited device count does not permit distributing the service to unspecified users.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and never expire. See the Plans page for prices and data allowances. Check the billing method, allowance, and amount due before placing an order. Alipay / WeChat Pay / USDT are accepted.

You must comply with the laws and regulations that apply where you are located and where you use the service, as well as the rules of the platforms you access. Do not use this service for unlawful activities, including online fraud, privacy violations, distributing unlawful content, intellectual property infringement, or unauthorized access to another person's system.

Do not carry out network attacks or malicious scanning, send spam, or disrupt route operations or other users' normal use through automated abuse. You are responsible for your access activity, published content, and any permissions you obtain. This service does not obtain third-party permissions on your behalf.

Connection quality depends on your local network, carrier routing, exit network conditions, device settings, and third-party policies. Maintenance, outages, or changes to external networks may lead to route adjustments or temporary interruptions. We do not guarantee a consistent experience across all regions and apps.

If you have connection issues, keep any error messages and submit a support ticket with your device platform, route, and a description of the issue. VPNEat may offer troubleshooting suggestions for issues caused by third-party service changes or user configurations, but cannot make decisions on behalf of third parties. Liability is determined under applicable law. Nothing in these terms excludes liability that cannot legally be excluded.

You may request a full refund for any reason within 30 days of your first payment. This commitment applies to the first payment and does not restart with a renewal or upgrade. You do not need to explain why you are dissatisfied when requesting a refund.

Log in to the user panel and submit a refund request through the support ticket portal, including the relevant order information. Checking the payment record is a necessary processing step, not a request for you to prove that the service failed. Do not include your password or complete payment credentials in a ticket.

You can check refund progress in your support ticket. The time it takes for funds to arrive depends on payment channel processing, and no fixed arrival time is guaranteed. Once a refund is completed, the associated paid benefits end. Requests outside the scope above are handled based on the specific order and applicable law.

For reselling or sharing subscriptions, unlawful use, malicious network interference, or other violations of these terms, VPNEat may restrict relevant features, suspend connectivity, or terminate an account as appropriate. Any action should be proportionate to the actual risk. If you disagree with a decision, you may provide additional information and request a review through a support ticket.

When service rules change, this page will be updated with the revised terms and the month of the latest update. Changes affecting important user rights will be announced on the site or through the user panel. Changes will not retroactively reduce refund rights that have already been established. Review any changes before continuing to use the service, and ask for clarification before proceeding if you have questions about billing or benefits.